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Recently, Ms. Shao in Beijing said that she had a foreign body because she was eaten in the fries bought in the Burger King in Spris Ole, Beijing, and her teeth were broken.During the teeth, Ms. Shao paid the treatment costs first, but after the incident, the brand party not only did not come out, but also made her litigation after several coordination.What makes her even more sad is that because she needs to shoot X -rays and medication, she has to interrupt for half a year.
Because a fries collapsed to break their teeth
According to Ms. Shao’s memories, on the afternoon of March 20, when she was eaten from a fries to about 0.5*0.7 cubic centimeters when she ordered a dining room in the Burger King Spris Ole shop in Beijing.Immediately split.
Eat foreign bodies in the burger king’s fries
At the time of the incident, the deputy manager of the Hamburg King had a good attitude, so that Ms. Shao went to the hospital for treatment as soon as possible, and promised to choose to go to a private dental hospital and a public triple hospital. The brand will bear the corresponding treatment costs.A private hospital.
At that time, Ms. Shao took into account that the three -level dental hospital and private dental hospital were difficult to make reservations. Therefore, in the afternoon of the same day, in the case of negotiation with the Hamburg King store, I made an appointment for March 22 at a private dental hospital for treatment., Treatment of teeth.
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Helpless interruption
On March 22, accompanied by the manager and deputy store manager of the Burger King Spris Olei store, Ms. Shao came to a private dental hospital for treatment. At that timeDue to X -ray and drug treatment, she had to be prepared for a long time. She needed to be interrupted.
Ms. Shao said that as a 38 -year -old old -fashioned preparation woman, she was informed by the doctor during the examination before pregnancy that the ovarian function has been weakened and it is weakened monthly. Therefore, it is necessary to conceive as soon as possible.the most important."I heard the news that I couldn’t get pregnant for half a year, I cried directly," Ms. Shao said.
In addition, under the advice of the dental doctor, Ms. Shao’s diagnosis and treatment plan was initially determined, and the cost was also determined. The total cost of dental extraction, dental implants, and other examination treatment costs was about 30,000 yuan.
Fund at your own expense to watch your teeth at your own expense
Afterwards, after repeated thinking, Ms. Shao realized the importance of teeth to future life. Under the persuasion of doctors and family members, she reluctantly accepted the result of the priority cure and pregnancy.Later, she made an appointment for a private hospital agreed in advance on March 23 for tooth extraction treatment. During this period, the Hamburg King did not propose any objections.Ms. Shao is very assured to start treatment.
However, when Ms. Shao proposed to pay the diagnosis and treatment fee for the treatment of teeth by the Burger King store, and compensated the damage and losses it, the store stated that she would apply to the company first and give a response in a timely manner.However, Ms. Shao waited until the evening, but the store said, "Delaying treatment and waiting for communication, or paid the treatment cost of herself first".
Ms. Shao said that at that time, the teeth had a sense of swelling and pain. Considering that the disease could cause a series of problems such as inflammation, purulent, etc., I could only choose to pay for the examination fee and treatment fee first.Essence
According to the list of inspections and tooth extraction costs provided by Ms. Shao, it can be seen that the cost of treatment pads has exceeded 1,000 yuan.
In the incident, the compensation was not mentioned at the same time
Six days after the incident, Ms. Shao once again communicated with the Burger King Shop and the regional manager, and dialed the consumer to appeal to the hotline 12315. At this time, Ms. Shao also made Ms. ShaoReplace the public hospital so that she can bear the treatment cost for her. She also said that "if Ms. Shao insists on treating in a private hospital, it is possible to solve the problem through the litigation process."
In this regard, Ms. Shao believes that the private hospital for her own treatment was originally recommended by the Burger King store. After many days of communication and negotiation, the result of "change the hospital" was obtained.It is really unacceptable.Ms. Shao said:
"In order to get compensation from the insurance company, the King of Burger saves money and reduce the cost of compensation. He does not want to bear any responsibility for his communication errors. He will pay for his mistakes and damage the victim’s interests.
Whether the appeal can be implemented
Ms. Shao revealed that there are currently two demands. One: I hope the Burger King store will pay the relevant treatment costs in a timely manner, and the second: I hope that the store will make additional mental loss compensation.
As of press time, Ms. Shao said that except for a 91 yuan order consumption that day was refunded, there was no compensation for the Burger King.
On the afternoon of March 28, the Beijing Mayor Hotline Customer Service 12345 replied to Ms. Shao’s rights protection application on Weibo, hoping that Ms. Shao would provide more comprehensive information in order to carry out further investigation.In this regard, Ms. Shao was very pleased.
On the evening of March 29, Ms. Shao said that after interviews, the Hamburg King store still did not give a satisfactory compensation plan, but proposed to let it solve the compensation problem through litigation.
As for the "hard object" in the fries, it has been sent to the identification, and it is not convenient to inform what it is.
A lawyer who was unwilling to have a name of Jingshi Law Firm stated that in this case, if it is determined that it is the responsibility of the Burger King, Ms. Shao ’s dental expenses such as tooth extraction and teeth should be borne by the Burger King.
What do you think for this?
Have you ever eaten foreign bodies during the meal?
Forward
Looking forward to the merchant to cooperate as soon as possible
Transfer: Beijing Business Daily
Source: Beijing Traffic Broadcast
